LED Statuses
The LED indicator shows the current charger state. The MyPlugStream app may give a more detailed explanation, especially when the charger is waiting for a schedule, random delay, load balancing, or site limit.
| Colour or pattern | State | What it means |
|---|---|---|
| Rainbow pattern | Startup self-test | The charger is powering on and checking itself. |
| White | Solid | The charger is connected to the network but has not been accepted by the management system yet. |
| White | Pulsing | The charger does not currently have an internet connection. |
| Blue | Solid | The charger is ready to use and no vehicle is plugged in. |
| Blue | Pulsing | A vehicle is plugged in and the charger is waiting for the selected schedule. |
| Purple | Solid | A critical firmware update is in progress. Leave the charger powered while the update completes. Bluetooth may be unavailable during the update. |
| Green | Solid | A vehicle is plugged in. |
| Green | Pulsing | The vehicle is charging. |
| Green circle | Waiting | A smart charging random delay is active. Charging should start when the delay ends, if the vehicle is ready. |
| Orange | Solid | The charger is locked. |
| Orange | Pulsing | The charger is locked and someone is trying to use it. |
| Red | Solid | The charger safety system has activated and charging has stopped. Check the app and contact your installer or PlugStream Support if the fault does not clear. |
If the LED does not match what you expected
Open your charger in the MyPlugStream app and check Charger readiness. It can explain whether charging is waiting by design or whether the charger needs attention.
Useful next steps:
- What does a blank or no-power LED mean?
- What does a red fault LED mean?
- What is Charger readiness in the MyPlugStream app?
- What do Charger readiness statuses mean?
- Why does the app say Charging paused?
- Who to contact for charging issues
Still need help?
Contact PlugStream Support and include enough detail for the team to find your charger and understand what happened.
- Phone: 0300 180 0403
- Email: support@plugstream.co.uk
Please include:
- charger serial number, if you have it
- MyPlugStream account email or site contact email
- LED colour or Charger readiness message
- what you expected to happen and what happened instead
- photos of the charger, cable, connector, or installation area if relevant
- screenshots from the MyPlugStream app if relevant