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View Charging History and Create a 12-Month Report

MyPlugStream reporting lets a charger owner review electricity consumption and charging-session information from the preceding 12 months. You can create a summary or a detailed report for one PlugStream charger and download the finished report as a PDF.

Create a report

  1. Sign in to MyPlugStream and open Reports.
  2. Select the charger you want to review.
  3. Choose the reporting period. You can select a standard period or a custom date range of up to 365 days.
  4. Choose Summary for totals and daily information, or Detailed sessions for the individual charging sessions within the period.
  5. Select Generate report.
  6. When the report is ready, open it from the report library to review or download it.

The detailed report includes the available date, time, duration, and energy information for each recorded charging session. Cost information may also appear where a supported tariff has been configured; it is an estimate and may not match the electricity supplier's bill.

Report retention

Generated reports remain listed in the report library for 13 months. This allows the owner to retrieve reports covering the preceding 12 months. The underlying charging-session records are retained for at least that period.

Reporting requires the charger to have sent its session information to PlugStream Cloud. A session completed while the charger was offline may appear after the charger reconnects and uploads its stored events.

If information is missing

Check that:

  • the correct charger and date range are selected
  • the charger has reconnected to PlugStream Cloud after any offline period
  • your account still has permission to view the charger
  • the report has finished processing

If an expected session is still missing, contact PlugStream Support with the charger serial number, the approximate session date and time, and the report period. Do not send your account password or home Wi-Fi password.

Useful links:

Still need help?

Contact PlugStream Support and include enough detail for the team to find your charger and understand what happened.

Please include:

  • charger serial number, if you have it
  • MyPlugStream account email or site contact email
  • LED colour or Charger readiness message
  • what you expected to happen and what happened instead
  • photos of the charger, cable, connector, or installation area if relevant
  • screenshots from the MyPlugStream app if relevant

See How to contact PlugStream Support.