Firmware Updates
PlugStream chargers can receive firmware updates where the charger is connected to PlugStream services. Updates help keep the charger secure, reliable, and compatible with supported features.
What happens during an update
During an update, the charger may:
- pause app control for a short time
- restart part of its software
- show a firmware update status in the app
- show a purple LED for a critical firmware update
- briefly appear offline while it restarts
Leave the charger powered while the update completes.
What you should do
In most cases, no action is needed.
Do:
- keep the charger powered
- keep the router or site internet online if possible
- wait for the app status to refresh
- check Charger readiness again once the update has completed
Do not:
- switch the charger off during an update unless PlugStream Support or your installer tells you to
- open the charger enclosure
- repeatedly power cycle the charger while an update is in progress
Charging during updates
The charger may delay or pause charging while a critical update is applied. This is expected if the update is needed before normal operation can continue.
If you need to charge urgently and the charger appears stuck in an update state, contact PlugStream Support.
When to contact support
Contact PlugStream Support if:
- the charger has shown the same update state for a long time
- the app says the update failed
- the charger stays offline after the update
- the LED stays purple and does not clear
- charging does not resume after the update finishes
Include the charger serial number, LED state, app message, and how long the update has been showing.
Useful links:
Still need help?
Contact PlugStream Support and include enough detail for the team to find your charger and understand what happened.
- Phone: 0300 180 0403
- Email: support@plugstream.co.uk
Please include:
- charger serial number, if you have it
- MyPlugStream account email or site contact email
- LED colour or Charger readiness message
- what you expected to happen and what happened instead
- photos of the charger, cable, connector, or installation area if relevant
- screenshots from the MyPlugStream app if relevant