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How to Use the PlugStream Installer App

Use the PlugStream Installer app after the site is prepared, the charger is mounted, required photos are available, and the network route is known. Power on the charger when the installation checks are complete and you are ready to commission.

Before starting, read:

Download the PlugStream Installer app before attending site:

Download on the App Store Get it on Google Play

Before opening the app

Have the following ready:

  • customer name and email address
  • site address and location name
  • charger serial number and activation details
  • Wi-Fi SSID and password, Ethernet connection, or mobile connectivity plan
  • installation evidence photos or clear access to take them
  • CT and site load-management details, if fitted
  • a real vehicle, tester/emulator, or approved manual override reason for the charge test

Step 1: Site readiness

The app starts with a site readiness checklist. Confirm:

  • customer and site details are ready
  • the network route is available at the charger location
  • the charger is mounted and installation checks are complete
  • required photos are captured or the views are still accessible
  • the charger is powered on for commissioning

The Bluetooth scan should only start once these checks are complete.

Step 2: Connect to the charger

Use Bluetooth to find the PlugStream charger. Only PlugStream devices should appear in the scan list.

If Wi-Fi setup is required, the app will guide you through selecting the network and entering the password. Ethernet installations should still be checked in the app before handover.

Step 3: Assign the customer

Find or create the customer record using the customer's email address. Confirm the correct location before moving to site settings.

If the customer is not present, the app can generate a handover link so they can complete their claim later.

Step 4: Confirm site settings

Review the site limit, supply details, and Aux CT settings.

If no Aux CT is installed, leave Aux CT disabled. If site load management is required, enable the Aux CT settings and confirm the expected polarity and site limit before continuing.

Step 5: Firmware readiness

The app checks the installed firmware version against the approved version for the charger model.

If an approved update is available, start the update before final charger tests. You can continue preparing evidence while the charger updates and reboots.

Step 6: Installation evidence

Upload the required photo pack:

  • charger front
  • serial/rating label
  • PCB wired and terminated
  • consumer unit or isolator
  • wider installed context

If mobile upload is unavailable on site, defer the photos and add them later. The installer warranty is activated only when the required evidence is uploaded.

Step 7: CT verification

When site load management or Aux CT is enabled, the app displays live CT values and recommendations. Verify that readings, direction, polarity, and configuration match the site design before handover.

If no Aux CT is installed, the app should not require a CT verification pass.

Step 8: Charger tests and sign-off

Run the installer self-test, check live network and charger readings, and complete the charge test.

  • Use Vehicle when a real EV is connected. This test runs for the required fixed period and checks for current or power.
  • Use Tester / emulator when no real vehicle is present. This passes when State C and output live are confirmed.
  • Use Manual override only when a live test cannot be completed, and record clear notes.

Complete the electrical sign-off fields and resolve any blocking warnings before handover.

Step 9: Customer handover

Generate the handover QR code or invite link.

The customer can scan the QR code, sign in, and claim the charger. If support access is requested, the customer can approve or decline retained installer support access during handover.