What do Charger readiness statuses mean?
The Charger readiness card in the MyPlugStream app can show different statuses depending on whether your charger is ready, charging, waiting, paused, offline, or faulted.
This guide explains the main statuses you may see, including Charging paused, Waiting for site telemetry, Offline, and Fault reported.
Charger readiness status guide
| What the app says | What it usually means | Normal customer action |
|---|---|---|
| Ready | The charger is online and ready for a vehicle to be plugged in. | Plug in your vehicle when you are ready to charge. |
| Vehicle connected | The charger can see the vehicle and is preparing to charge. | Wait a moment while the charger and vehicle finish preparing. |
| Waiting for vehicle | The charger is available, but the vehicle is not currently asking for charge. | Check the cable is fully connected and the vehicle is ready to charge. |
| Waiting for user to start | Manual start is enabled and the vehicle is connected. | Tap Start Charging when you are ready. |
| Waiting for random delay | A short random start delay is active before charging can begin. | Wait for the delay to finish. This is normally expected behaviour. |
| Waiting for schedule | The charger is waiting for the next scheduled charging window. | Wait for the schedule to start, or change your schedule if needed. |
| Charging | A charging session is currently in progress. | No action is usually needed. |
| Finishing | The charging session is ending. | Wait for the session to finish. |
| Charging paused | Charging is being held by charger settings or site power conditions. | Check Why does the app say Charging paused?. |
| Waiting for site telemetry | The charger is waiting for live site power readings before it can safely start. | Wait briefly, then contact support if it does not clear. |
| Offline | The charger has not checked in recently, so live charging state may be unavailable. | Check power and network connection first. |
| Fault reported | The charger has reported a fault and may need attention before charging can start. | If it does not clear, contact PlugStream support. |
What if the status keeps changing?
Some statuses change naturally as charging progresses. For example, you might move from:
Ready- to
Vehicle connected - to
Charging
You may also see waiting states if a schedule, random delay, load balancing, or a site limit is active.
What if I see Charging paused or a lower limit?
If the app shows Charging paused, or you see a lower limit than expected, these guides are the best next step: