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Setup WiFi/Ethernet Network Connection

Overview

All PlugStream Charge Points support Ethernet, Wi-Fi, and (with an optional add-on card) 4G connectivity.
This guide explains how to set up Ethernet and Wi-Fi so your unit can take full advantage of PlugStream smart features.

Wi-Fi setup methods

PlugStream charge points support two Wi-Fi configuration methods:

Method Summary
Bluetooth app setup The PlugStream app connects to the charger over Bluetooth and sends the selected Wi-Fi network details during setup or commissioning.
Local hotspot and setup portal The charger creates a temporary local setup network. You connect a phone or laptop to that network and configure Wi-Fi in the charger setup portal.

Use the Bluetooth app setup where it is available for the charger and installation workflow. Use the local hotspot and portal method when the app flow is not available, when firmware requires it, or when PlugStream Support directs you to use it.

Ethernet

  • PlugStream includes an RJ-45 Ethernet port on the main board.
  • Connect a standard LAN cable to this port.
  • No configuration is required — the charger will automatically request an IP address from your network’s DHCP server.

For the most reliable performance, we recommend using Ethernet whenever possible.

Local hotspot Wi-Fi setup

If no Ethernet connection is detected, PlugStream will create a temporary Wi-Fi hotspot for setup.

  • The hotspot will appear as PlugStream-XXXX, where XXXX are the last 4 digits of your device’s serial number.
  • On some firmware versions, the hotspot may simply appear as PlugStream.

Steps to Configure Wi-Fi with the local portal

  1. On your phone or laptop, open Wi-Fi settings and connect to the PlugStream network.
  2. Password: Your PlugStream serial number (in UPPERCASE).

Wi-Fi Selection

  1. Once connected:
  2. The PlugStream configuration portal should open automatically.
  3. If it doesn’t, open a browser (Safari or Chrome) and go to http://192.168.4.1.

Local Access

Login token: plugstream

  1. Choose your home or business Wi-Fi network from the list and enter the password.
  2. If your network does not appear, click Refresh.

Select a Network

Enter Wi-Fi Password

Check your Wi-Fi password carefully

Be careful not to confuse zeros (0) with the letter O — they can look similar when typed.

  1. Click Connect.
  2. PlugStream will restart and attempt to connect to your Wi-Fi.
  3. A successful connection is confirmed when the LED indicator ring shows solid white.
  4. Once PlugStream is successfully joined to your network and can access the internet, it will connect to PlugStream Cloud which is confirmed when the LED indicator ring shows solid blue (see LED Status Guide for details).

Next Steps

Once configured, PlugStream will remain online via your chosen Wi-Fi network.
If Wi-Fi is unreliable, you can always connect Ethernet later for maximum stability.