PlugStream Support
Welcome to the PlugStream Support documentation. Here you'll find everything you need to know about installing, configuring, and using your PlugStream charge points.
Start Here
New charger
Set up the app, check handover details, and complete your first charge.
Charger offline
Check power, router changes, Wi-Fi, Ethernet, and offline charging behaviour.
Not charging
Understand schedules, Charger readiness, load balancing, and slow charging.
App or account issue
Fix sign-in, charger access, handover, and account problems.
Warranty or documents
Find warranty guidance, PDFs, statements, and product manuals.
Quick Links
🚀 Getting Started
- Start Here - First steps after installation
- Using Your Charger for the First Time - Plug in, check readiness, and start charging
- Set Up the MyPlugStream App - Claim your charger and choose charging settings
- Common First-Week Issues - Troubleshoot early setup and charging questions
- What Your Installer Should Hand Over - Check you have the right handover details
- Safety Instructions - Important safety information
- EV Charging Glossary - Learn the terminology
🔧 Installation Guides
- Installer Support Articles - Short on-site guides for installers using the PlugStream Installer app
- Preparing the Site - Checks to complete before starting commissioning
- Tools Required - Installation, commissioning, and charge-test equipment
- How to Use the PlugStream Installer App - App-led commissioning and customer handover
- How to Install a PlugStream Charge Point - Complete installation guide
- Setup WiFi/Ethernet Network Connection - Network configuration
- Network Requirements - Technical requirements
⚡ Using Your Charge Point
- FAQs and Troubleshooting - Quick answers for charging, app, LED, connection, and installation questions
- LED Status Indicators - Understand the LED meanings
- Charging Modes - Available charging modes
- Charger Offline - Check power, network, and next support steps
- Change Wi-Fi or Router - What to do after network changes
- Warranty Policy - Understand standard and installer-activated warranty cover
- Product Documents - Read the manual online or download product PDFs
📱 MyPlugStream App
- Account and Access Issues - Sign-in, handover, and account access help
- What is Charger readiness in the MyPlugStream app? - Understand what the Charger readiness card is telling you
- Why does the app say Charging paused? - Troubleshoot blocked charging, site limit, and waiting states
☁️ PlugStream Cloud
- How to Access PlugStream Cloud - Getting started with the cloud platform
Need Help?
If you can't find what you're looking for in this documentation, please contact our support team:
📞 0300 180 0403
📧 support@plugstream.co.uk