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Change Wi-Fi or Router

If you replace your router, change broadband provider, or update your Wi-Fi name or password, your PlugStream charger may need updated network details.

How Wi-Fi can be configured

PlugStream chargers support two Wi-Fi setup methods:

Method How it works When to use it
Bluetooth setup in the app Your phone connects to the charger over Bluetooth and sends the selected Wi-Fi network details to the charger. Use this when the MyPlugStream app, PlugStream Installer app, your installer, or PlugStream Support asks you to update Wi-Fi through the app.
Local hotspot and setup portal The charger temporarily broadcasts a local setup network. A phone or laptop connects to that local network and opens the charger setup portal. Use this when the app flow is not available, or when your installer or PlugStream Support asks you to use the local portal method.

Both methods configure the same charger Wi-Fi connection. The right method depends on the charger firmware, account access, installation state, and whether you are completing customer setup or installer commissioning.

Before changing your router

If possible, keep the new router's Wi-Fi name and password the same as the old router. This gives the charger the best chance of reconnecting without further setup.

Also check:

  • the charger location still has good Wi-Fi signal
  • the router is not moved further away from the charger
  • the new router allows devices on the local network to reach the internet
  • any site firewall or parental control settings do not block charger connectivity

If the Wi-Fi name or password changed

The charger will not be able to join the old Wi-Fi network once those details change.

Contact PlugStream Support or your installer so the network details can be updated using the correct Bluetooth app setup or local hotspot setup process for your installation.

Do not open the charger enclosure or remove covers to change network settings unless you are authorised and competent to do so.

If you use Ethernet

If your charger is connected by Ethernet, check:

  • the Ethernet cable is connected to the new router or network switch
  • the router port is active
  • the cable has not been damaged or trapped
  • any network switch between the router and charger has power

Ethernet is usually the most stable option where it is practical to install.

After the network is changed

Allow the charger a few minutes to reconnect, then check:

  • the charger appears online in the MyPlugStream app
  • Charger readiness updates normally
  • charging mode and schedule information are visible
  • firmware update messages are not waiting for action

If the charger remains offline, follow Charger offline.

Useful links:

Still need help?

Contact PlugStream Support and include enough detail for the team to find your charger and understand what happened.

Please include:

  • charger serial number, if you have it
  • MyPlugStream account email or site contact email
  • LED colour or Charger readiness message
  • what you expected to happen and what happened instead
  • photos of the charger, cable, connector, or installation area if relevant
  • screenshots from the MyPlugStream app if relevant

See How to contact PlugStream Support.