Skip to content

How to Install a PlugStream Charge Point

Introduction

This guide provides step-by-step instructions for installing and activating a PlugStream Charge Point.

  • Installation must only be carried out by an authorised installer.
  • Each PlugStream unit requires an upstream circuit breaker and a 40A Type A RCD.
  • PlugStream supports Bluetooth, Wi-Fi, Ethernet, and 4G (with optional add-on card).
  • For the most stable connection to PlugStream Cloud, we recommend using Ethernet.

Before proceeding, installers should be familiar with the relevant installer guides:

Installation Video

Watch the full installation walkthrough below, or open the video on YouTube.

Electrical and Safety Requirements

PlugStream includes built-in 6mA DC ground-fault protection. However, both the charge point and the upstream circuit breaker must also be protected against AC ground faults.

➡️ Ensure a Type A RCD is installed upstream of the charge point.

Installation Steps

  1. Mount the Charge Point
  2. Remove the front cover by undoing the two Allen key bolts (top and bottom).
  3. Use the drilling guide included in the “Getting Started” leaflet to mark the mounting holes.
  4. Install the top two screws and hang the unit, ensuring it is level and mounted at the correct height (minimum 0.9 m from ground level).
  5. Install the bottom two screws to securely fasten the unit to the wall.

  6. For mounting checks and the video, see Mounting the device.

  7. Connect the Power Supply

  8. Connect the power cable to the charge point.
  9. Tighten each terminal screw carefully to the torque specification printed on the PCB 1.2Nm.

Power Connections

Earth cable

Do not route the earth cable through the RCD module, as this will impair proper operation.

  1. Power On
  2. Switch on the upstream circuit breaker.
  3. The status indicator will show:
    • Rainbow pattern during self-test.
    • Pulsing white until an internet connection is established.
    • Solid blue once connected to PlugStream Cloud.
  4. For a full description of LED behaviours, see LED Status Guide.

Activation and Network Connection

A network connection and activation are only required if you want to use PlugStream's Smart Features (such as remote control, scheduling, and monitoring).

The ChargePoint will still function as a basic charger without these features.

  1. Configure the Network Connection
  2. Follow the instructions to set up Wi-Fi or Ethernet.

  3. Confirm installer handover requirements in Network setup.

  4. Install the PlugStream Installer App

  5. Download the PlugStream Installer app before starting commissioning.

Download on the App Store Get it on Google Play

  1. Commission the Charge Point in the Installer App
  2. Open the PlugStream Installer app and follow the guided commissioning flow.
  3. Confirm the site is prepared, then connect to the charger over Bluetooth.
  4. Set up or confirm the network connection.
  5. Find or create the customer record and confirm the installation location.
  6. Check firmware readiness and start any approved update before final tests.
  7. Upload the required installation evidence photos:
    • charger front
    • serial/rating label
    • PCB wired and terminated
    • consumer unit or isolator
    • wider installed context
  8. Run the installer self-test, live readings check, and charge test.

  9. Complete handover by generating the customer QR code or invite link.

  10. Installer Warranty Evidence

  11. Installer app commissioning records the evidence needed for the installer-backed warranty workflow.
  12. If mobile upload is unavailable on site, the app can defer photos so evidence can be added later.

  13. The installer warranty is only activated once the required evidence pack has been uploaded.

  14. Customer Activation Option

  15. If the installer is not completing app-led commissioning, the end user can activate the charge point directly in MyPlugStream.
  16. Ask the customer to create or sign in to their MyPlugStream account, then add the charge point using the serial number and activation code.

  17. Direct customer activation enables the customer account and smart features, but does not capture the installer evidence pack for the installer warranty workflow.

  18. Final Steps

  19. Ask the end user to download the MyPlugStream App from the iOS App Store or Google Play.
  20. This allows them to manage and monitor their PlugStream Charge Point remotely.
  21. For further details, see: How to Access MyPlugStream Cloud.
  22. For the installer app commissioning flow, see How to use the PlugStream Installer app.

Support

If you have any questions or require assistance with installation, please contact us:

📞 0300 180 0403
📧 support@plugstream.co.uk