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Set Up the MyPlugStream App

Use the MyPlugStream app to claim your charger, check Charger readiness, choose charging modes, configure schedules, and view charger status.

Download the app

Download on the App Store Get it on Google Play

You can also search for MyPlugStream in the Apple App Store or Google Play Store.

Sign in or create an account

Use the email address you gave to your installer if your charger was handed over during installation.

If you already have a MyPlugStream account, sign in with the same email address. If you are new to MyPlugStream, create an account and verify your email if prompted.

Claim your charger

Your installer may give you one of these:

  • a handover QR code
  • an invite link
  • a charger serial number and activation code

Use the QR code or invite link if you have one. This is usually the simplest handover path because it connects the charger to the customer details used during commissioning.

If you are adding the charger manually, enter the serial number and activation code exactly as shown on the handover details or product label.

Check the charger appears in the app

After claiming the charger, open it in the app and check:

  • the charger name or location is correct
  • Charger readiness is visible
  • the charger is online, or the app explains why live status is unavailable
  • the charging mode is suitable for how you want to charge

If the charger was just installed, it may take a short time to check in after power, network, or firmware setup.

If Wi-Fi details need to be added or changed, the charger can be configured either through Bluetooth using the app, or through the charger's local hotspot and setup portal. Follow the app, your installer, or PlugStream Support for the right method for your installation.

Choose a charging mode

For simple day-to-day charging, Plug & Charge starts automatically when the vehicle is plugged in and ready.

If you use Scheduled Charging, PlugStream Sense, or UK Smart Charging Regulations, the charger may wait for a schedule, random delay, tariff window, or ready-by plan before starting.

See Charging modes.

What to check if setup does not complete

  • Make sure you are using the same email address used for handover.
  • Check the QR code or invite link has not expired.
  • Check the serial number and activation code for typing mistakes.
  • Make sure the charger has power.
  • Check the charger has Wi-Fi, Ethernet, or mobile connectivity where fitted.
  • If Wi-Fi has changed, check Change Wi-Fi or router.
  • Ask your installer for a fresh handover link if the charger was commissioned to a different customer email.

If the charger is already claimed to another account, contact your installer or PlugStream Support.

Next steps

Still need help?

Contact PlugStream Support and include enough detail for the team to find your charger and understand what happened.

Please include:

  • charger serial number, if you have it
  • MyPlugStream account email or site contact email
  • LED colour or Charger readiness message
  • what you expected to happen and what happened instead
  • photos of the charger, cable, connector, or installation area if relevant
  • screenshots from the MyPlugStream app if relevant

See How to contact PlugStream Support.