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Why is my charger not charging at full speed?

A lower charging speed does not always mean the charger is faulty. Charging speed is controlled by the charger, the vehicle, the installation, the site limit, and sometimes the charging mode.

Common reasons

Your charger may charge below its maximum rate because:

  • the vehicle is limiting the charge rate
  • the vehicle battery is nearly full or cold
  • the vehicle has a schedule, departure time, or battery limit set
  • load balancing is reducing power to protect the property supply
  • the site supply limit is lower than the charger maximum
  • the charger is waiting for live site readings
  • the charger is using a smart charging mode or schedule
  • the cable, socket, or vehicle inlet is limiting current
  • the installation has been configured with a lower safe current

What to check first

  1. Open the MyPlugStream app.
  2. Check Charger readiness.
  3. Check the charging mode.
  4. Check whether the vehicle has its own charge limit or schedule.
  5. Check whether large appliances are running at the same time.
  6. Check whether the issue happens every time or only at certain times of day.

If the app shows Charging paused, Waiting for site telemetry, or a reduced site limit, the charger may be protecting the electrical installation rather than failing.

When to contact support

Contact PlugStream Support or your installer if:

  • charging never reaches the expected rate
  • charging speed suddenly changed after electrical work
  • Charger readiness shows the same warning repeatedly
  • the charger LED is red
  • the circuit breaker trips
  • the cable, connector, or charger feels unusually hot

Still need help?

Contact PlugStream Support and include enough detail for the team to find your charger and understand what happened.

Please include:

  • charger serial number, if you have it
  • MyPlugStream account email or site contact email
  • LED colour or Charger readiness message
  • what you expected to happen and what happened instead
  • photos of the charger, cable, connector, or installation area if relevant
  • screenshots from the MyPlugStream app if relevant

See How to contact PlugStream Support.