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Using PlugStream Charge Points
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Getting Started
Getting Started
Using Your Charger for the First Time
Set Up the MyPlugStream App
Common First-Week Issues
What Your Installer Should Hand Over
EV Charging Glossary
Safety Instructions
FAQs and Troubleshooting
FAQs and Troubleshooting
Can I use my PlugStream charger while it is offline?
Where do I find my charger serial number?
Why is my charger not charging at full speed?
Why does charging start immediately when I set a schedule?
Should I schedule charging in the car or MyPlugStream?
Why is my charger offline after changing router?
What does a blank or no-power LED mean?
What does a red fault LED mean?
Can I get a 7 kW charger at home?
Can I get a 22 kW charger at home?
What are MPAN, main fuse, looped supply, and CT clamp?
Can I charge from solar panels?
Installer Guides
Installer Guides
Installer Support Articles
Installer Support Articles
Overview
Preparing the Site
Tools Required
Installation Height
Mounting the Device
Network Setup
Using the Installer App
How to Install a PlugStream Charge Point
Setup WiFi/Ethernet Network Connection
Network Requirements for PlugStream
What cable size should I use
6mA DC Protection to IEC 62955
PEN Fault Detection
Using PlugStream Charge Points
Using PlugStream Charge Points
LED Statuses
Charging Modes
Vehicle Wake Assist
Charger Offline
Change Wi-Fi or Router
Can I use an adapter with PlugStream
I can't unplug my charge point
Firmware Updates
Maintenance and Cleaning
Smart Charging Compliance
What screenshots should I send to Support?
Warranty Policy
Warranty and Installer Evidence
Transfer Ownership or Moved House
Who to contact for charging issues
Contact PlugStream Support
Product Documents
Product Documents
PlugStream Operating Manual
MyPlugStream App
MyPlugStream App
Account and Access Issues
What is Charger readiness in the MyPlugStream app?
What do Charger readiness statuses mean?
What is load balancing and why can it affect charging?
Why does the app say Charging paused?
PlugStream Cloud
PlugStream Cloud
How do I access PlugStream Cloud
What is MyPlugStream Cloud?
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