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Safety Instructions

Safe use of PlugStream chargers

To ensure safe and reliable operation of your PlugStream charger, please follow the guidance below.

✅ DOs

  • Always inspect the charging cable and plug contacts for damage, cracks, or contamination before use.
  • Only connect the plug to a compatible vehicle inlet.
  • After charging ends, unplug the connector carefully — never use excessive force.
  • See this article if you’re having trouble disconnecting.
  • Always unplug the charging cable before driving away — some vehicles can be started with the cable still connected.
  • Keep the charging cable out of reach of children.
  • Handle the plug with care — never step on it or drive over the cable.
  • Fully uncoil the charging cable before connecting to your vehicle.

❌ DON’Ts

Do not use or modify your charger in unsafe ways

  • Do not operate the charger if you notice cracks, breaks, corrosion, or other damage. Contact PlugStream Support if in doubt.
  • Do not attempt to open, disassemble, repair, or modify your charger — only authorised specialists may service PlugStream units.
  • Do not remove any labels, safety markings, or rating plates from the device or cable.
  • Do not use PlugStream outside its specified operating limits: –25 °C to +40 °C ambient temperature.
  • Do not open the charger cover in wet conditions (e.g. rain).
  • Never use a damaged charging cable.
  • Never use contacts that are dirty or wet.
  • Never use the charging cable with an extension lead or adapter, unless explicitly approved.

⚠️ Important

Failure to follow these safety instructions may result in equipment damage, void your warranty, or pose a risk of electric shock.