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How to Install a PlugStream Charge Point

Introduction

This guide provides step-by-step instructions for installing and activating a PlugStream Charge Point.

  • Installation must only be carried out by an authorised installer.
  • Each PlugStream unit requires an upstream circuit breaker and a 40A Type A RCD.
  • PlugStream supports Bluetooth, Wi-Fi, Ethernet, and 4G (with optional add-on card).
  • For the most stable connection to PlugStream Cloud, we recommend using Ethernet.

Electrical and Safety Requirements

PlugStream includes built-in 6mA DC ground-fault protection. However, both the charge point and the upstream circuit breaker must also be protected against AC ground faults.

➡️ Ensure a Type A RCD is installed upstream of the charge point.

Installation Steps

  1. Mount the Charge Point
  2. Remove the front cover by undoing the two Allen key bolts (top and bottom).
  3. Use the drilling guide included in the “Getting Started” leaflet to mark the mounting holes.
  4. Install the top two screws and hang the unit, ensuring it is level and mounted at the correct height (minimum 0.9 m from ground level).

  5. Install the bottom two screws to securely fasten the unit to the wall.

  6. Connect the Power Supply

  7. Connect the power cable to the charge point.
  8. Tighten each terminal screw carefully to the torque specification printed on the PCB 1.2Nm.

Power Connections

Earth cable

Do not route the earth cable through the RCD module, as this will impair proper operation.

  1. Power On
  2. Switch on the upstream circuit breaker.
  3. The status indicator will show:
    • Rainbow pattern during self-test.
    • Pulsing white until an internet connection is established.
    • Solid blue once connected to PlugStream Cloud.
  4. For a full description of LED behaviours, see LED Status Guide.

Activation and Network Connection

A network connection and activation are only required if you want to use PlugStream's Smart Features (such as remote control, scheduling, and monitoring).

The ChargePoint will still function as a basic charger without these features.

  1. Configure the Network Connection

  2. Follow the instructions to set up Wi-Fi or Ethernet.

  3. Create a MyPlugStream User Account

  4. Ask the end user to register for a PlugStream Cloud account at https://my.plugstream.co.uk/onboarding.

  5. Once registered, they can log in and navigate to Charge Points.

  6. Activate the Charge Point

  7. In the MyPlugStream portal, select Add Charge Point.
  8. Enter the Serial Number and Activation Code (located on the PlugStream label on the shipping box).

  9. Important: These details must be entered exactly as shown to ensure correct association with the user account.

  10. Confirm PlugStream Activation

  11. Once activated, the charge point will appear in the user’s account.

  12. Check the Charging Mode. By default, PlugStream is set to Regulation Compliance mode in line with Smart Charging Regulations. The mode can be changed in the Charging Mode selector if required.

  13. Final Steps

  14. Ask the end user to download the MyPlugStream App from the iOS App Store or Google Play.
  15. This allows them to manage and monitor their PlugStream Charge Point remotely.
  16. For further details, see: How to Access MyPlugStream Cloud.

Support

If you have any questions or require assistance with installation, please contact us:

📞 0300 180 0403
📧 [email protected]